dhono88 Privacy Policy
At dhono88, your privacy is treated with the same seriousness as your security. This Privacy Policy explains exactly what personal information we collect, why we collect it, how it is used, and the rights you hold over your own data. We encourage all players to read this document before creating an account.
Identity Data
We collect your full name, date of birth, and government-issued ID details during account registration and KYC verification. This is required to confirm your identity and ensure compliance with age-verification obligations.
Contact Data
Your email address and Bangladeshi mobile number are collected at registration. These are used to send account notifications, security alerts, OTP codes, and — where you have opted in — promotional communications from dhono88.
Financial Data
We record transaction histories, deposit and withdrawal amounts, and the identifiers of payment methods used (e.g., bKash account numbers, Nagad wallet IDs). Full payment credentials are never stored on dhono88 servers.
Gameplay Data
We log your betting history, game sessions, wagering amounts, wins and losses, and time spent on the platform. This data is used for responsible gaming monitoring, fraud detection, and personalising your experience.
Technical Data
IP address, device type, browser version, operating system, and session timestamps are recorded automatically when you access dhono88. This data supports platform security, geo-restriction enforcement, and performance optimisation.
Communications Data
Records of your interactions with our customer support team — including live chat transcripts, email threads, and support ticket histories — are retained so we can provide consistent, informed assistance across every contact.
Section 1
Information We Collect
dhono88 collects personal information from you in several ways: directly when you register an account, interact with the platform, or contact our support team; automatically through technical systems when you access our website; and occasionally from third-party sources such as identity verification services and payment processors.
The personal information we collect falls into the following categories: identity data (name, date of birth, national ID); contact data (email address, mobile number, residential address in Bangladesh or elsewhere); financial data (transaction records, payment method identifiers); technical data (IP address, device fingerprint, browser data); gameplay and usage data (betting history, session logs, game preferences); and communications data (support interactions, email correspondence).
We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from a minor, that account will be immediately closed and all associated data deleted in accordance with our retention policy. We urge parents and guardians in Dhaka, Chittagong, Sylhet, and across Bangladesh to monitor their children's online activities.
Where you choose not to provide certain mandatory data — such as your name, date of birth, or mobile number — we may be unable to create your account or process withdrawals, as this information is required to fulfill our legal and regulatory obligations.
Section 2
How We Use Your Data
dhono88 processes your personal data only for specific, legitimate purposes. We rely on one or more of the following legal bases for processing: performance of our contract with you (e.g., operating your account, processing deposits and withdrawals); compliance with a legal obligation (e.g., KYC, AML, age verification); our legitimate interests (e.g., fraud detection, platform security, improving our services); and, where applicable, your explicit consent (e.g., marketing communications).
Section 3
Data Sharing & Third Parties
dhono88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the circumstances described below, and only to the extent strictly necessary for the stated purpose.
Payment Processors: When you make a deposit or withdrawal, your transaction data is shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank) to process the transaction. Each payment provider operates under its own privacy policy and is subject to applicable Bangladeshi financial regulations.
Identity Verification Providers: Your identity documents and personal details may be shared with our KYC verification partners to complete the age and identity verification process. These partners are contractually bound to process your data solely for verification purposes and are prohibited from using it for any other purpose.
Game Studios: When you play games provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — limited technical data (such as a pseudonymous player ID and session token) is shared with the relevant studio to operate the game. Game studios do not receive your full identity data.
Legal & Regulatory Authorities: dhono88 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities in response to a valid legal request, court order, or to prevent or report suspected criminal activity including fraud and money laundering.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of the dhono88 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to your privacy rights.
Section 5
Data Security & Storage
dhono88 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures are reviewed and updated regularly in response to the evolving threat landscape.
All data transmitted between your device and the dhono88 platform is encrypted using industry-standard TLS (Transport Layer Security) with a minimum of 256-bit encryption. Payment credentials processed through bKash, Nagad, and other partners are handled within their own secure environments and are never stored in plaintext on our servers.
Access to personal data within dhono88's internal systems is restricted on a strict need-to-know basis. Staff members with access to player data are subject to confidentiality obligations and receive regular data protection training. Access logs are maintained and reviewed for anomalies.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, dhono88 will notify affected players without undue delay, providing details of the nature of the breach, the categories of data affected, and the steps being taken to address it.
All data in transit is protected with TLS 1.2 or higher. Our SSL certificate is maintained and renewed without interruption to ensure continuous encrypted communication.
Sensitive fields in our databases — including identity document references and financial transaction records — are encrypted at rest using AES-256 encryption.
Role-based access controls (RBAC) ensure that only authorised personnel can access specific categories of player data. All administrative access is logged and audited.
dhono88 conducts regular security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited by malicious actors.
Our platform is hosted on enterprise-grade cloud infrastructure with built-in redundancy, DDoS protection, and automatic failover to ensure both data security and platform availability.
Section 6
Your Privacy Rights
As a player on the dhono88 platform, you hold a number of rights with respect to your personal data. dhono88 is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and aim to fulfil it within 30 days of receipt.
Right of Access
Request a copy of all personal data dhono88 holds about you, including the categories of data, how it is used, and who it has been shared with.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain details directly within your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to legal retention obligations that may override this right.
Right to Restriction
Request that we restrict processing of your data in certain circumstances, for example while a rectification request is being assessed or where you contest the lawfulness of processing.
Right to Portability
Receive a structured, machine-readable copy of personal data you have provided to dhono88, which you may transmit to another service provider.
Right to Object
Object to processing of your personal data based on legitimate interests, including profiling for marketing purposes. You may withdraw marketing consent at any time.
Section 7
Data Retention Policy
dhono88 retains your personal data only for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable law. The retention periods set out below reflect our standard practice; where a legal obligation requires a longer retention period, that obligation takes precedence.
Account data — including your name, contact details, and identity documents — is retained for the duration of your account plus a further period of up to 5 years after account closure to comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations.
Financial transaction records, including all deposits and withdrawals processed through bKash, Nagad, Rocket, and our banking partners, are retained for a minimum of 5 years from the date of the transaction in accordance with financial record-keeping requirements.
Gameplay and betting records are retained for a minimum of 2 years after the relevant session or transaction. These records may be retained for longer where they are relevant to an ongoing dispute, investigation, or legal proceeding.
Marketing preferences and communications history are retained for 3 years from your last active interaction with dhono88, or until you withdraw consent, whichever is earlier.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where anonymisation is used, the resulting aggregated data may be retained indefinitely for statistical and research purposes.
Section 8
Changes to This Policy
dhono88 reserves the right to update or amend this Privacy Policy at any time. Changes may be made in response to new legal requirements, updates to our platform's features or data processing activities, changes in our payment partners, or improvements to our privacy practices.
When we make material changes to this Privacy Policy — changes that meaningfully affect how your personal data is collected, used, or shared — we will notify you by email to your registered address and by posting a prominent notice on the dhono88 platform. The effective date displayed at the top of this document will be updated to reflect the date on which the revised policy comes into force.
For minor or administrative amendments — such as corrections to typographical errors, clarifications of existing provisions, or updates to contact details — changes may be made without prior notice, though the effective date will still be updated.
Your continued use of the dhono88 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the platform and contact [email protected] to request closure of your account. Any data collected under the previous version of this policy will continue to be handled in accordance with the version that was in effect at the time of collection, except where you have consented to the updated terms.
We encourage all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal to revisit this page periodically. The most current version is always available at dhono88.net/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way dhono88 handles your personal data, our privacy team is available to assist you.
Acknowledgement within 5 business days. Full response within 30 days (Bangladesh Standard Time, UTC+6).
All privacy communications are handled in English. Our support team is available 24/7.
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