Player Safety First

Responsible Gaming
at dhono88

dhono88 is committed to providing a safe, fair, and enjoyable gaming environment for every player across Bangladesh. We believe gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming tools put you in complete control.

SSL Secured KYC Verified 24/7 Support Fair Play Certified 18+ Only
18+
Age Requirement
24/7
Support Available
5+
Control Tools
100%
Commitment to Safety

Self-Exclusion

Temporarily or permanently exclude yourself from the dhono88 platform with a single request to our support team. Exclusions take effect within 24 hours and block access across all devices.

Deposit Limits

Set daily, weekly, or monthly deposit caps on your account. Once a limit is in place, it cannot be increased until a 7-day cooling-off period has passed — protecting you from impulsive decisions.

Reality Checks

Enable session time reminders that notify you at regular intervals — for example, every 30 or 60 minutes — so you always stay aware of how long you have been playing on dhono88.

Time-Out Periods

Take a short break from gambling by activating a time-out of 24 hours, 7 days, or 30 days. During a time-out, your account remains open but all betting and deposit functionality is suspended.

Account Activity Review

Review your full transaction and betting history at any time through your dhono88 account dashboard. Full transparency over your spending patterns is a key part of responsible play.

24/7 Support

Our dedicated support team is available around the clock to help with responsible gaming requests — whether you need to set a limit, activate self-exclusion, or simply talk through a concern.

Section 1

Our Commitment to Safe Play

At dhono88, responsible gaming is not a checkbox — it is a core principle embedded in every layer of how we operate. We believe that the overwhelming majority of players enjoy gambling as a leisure activity without any negative consequences. However, we also recognise that for a small number of individuals, gambling can become a problem that affects their finances, relationships, and wellbeing. Our role is to do everything within our power to prevent harm and to act swiftly when we detect it.

dhono88 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. Our platform is designed to be entertaining and rewarding, but we are equally committed to ensuring that every player who chooses to gamble with us does so in a way that is safe, informed, and within their means. No bonus, no jackpot, and no promotion is more important than your wellbeing.

Our responsible gaming framework rests on three pillars: Prevention (giving you the tools to stay in control before problems arise), Detection (monitoring for patterns that may indicate harmful gambling behaviour), and Intervention (reaching out proactively and connecting players with appropriate support when needed). This page explains in full how each pillar works in practice.

We also work to ensure that dhono88 is never accessed by individuals under the age of 18. Age verification is a mandatory step in our registration process, and any account found to belong to a minor will be closed immediately and all funds returned. If you are a parent or guardian in Bangladesh, please use the parental controls available on your internet service provider or device operating system to prevent underage access to gambling websites.

Our Core Belief: Gambling should always be fun. The moment it stops being fun — or starts causing stress, arguments about money, or a feeling of being out of control — it is time to use our tools or seek help. dhono88 will never pressure you to keep playing.
Responsible Gaming Commitment: dhono88 trains all customer-facing staff to identify signs of problem gambling and to respond with empathy and clear signposting to support tools. Our team will never dismiss a concern or discourage a player from setting limits.
Safe Gaming Promise: We use automated monitoring systems to flag accounts showing high-risk patterns — such as rapidly increasing bet sizes, extended single sessions, or frequent failed withdrawal reversals. Flagged accounts are reviewed by our responsible gaming team within 24 hours.

Section 2

Age Restriction & Verification

dhono88 enforces a strict minimum age requirement of 18 years. No individual under the age of 18 is permitted to register an account, make a deposit, place a bet, or collect a withdrawal on this platform. This requirement is absolute and applies to every player regardless of location within Bangladesh or elsewhere.

During the registration process, all players are required to provide their date of birth. This information is used to confirm that you meet the minimum age requirement before your account becomes active. dhono88 reserves the right to request government-issued identity documents — such as a National Identity Card (NID), passport, or birth certificate — at any stage of the account lifecycle to verify your age.

Where the KYC verification process reveals that a player is under 18 years of age, the account will be closed immediately, all pending withdrawals will be cancelled, and any deposited funds will be returned to the original payment method (bKash, Nagad, Rocket, or the relevant bank account). No winnings accumulated during underage play will be paid out under any circumstances.

If you suspect that a minor in your household has accessed or registered an account on dhono88, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours.

Age Verification Process
1
Date of Birth Entry: During registration, you enter your date of birth. Our system automatically checks that you are 18 or older before allowing the account creation to proceed.
2
KYC Document Submission: Before your first withdrawal — and at any time we deem necessary — you will be asked to submit a government-issued photo ID. Accepted documents include NID cards, passports, and driving licences.
3
Document Review: Our KYC team reviews submitted documents within 24–48 hours. If the documents confirm you are aged 18 or above, your account is fully verified and withdrawal functionality is unlocked.
4
Ongoing Monitoring: Even after initial verification, dhono88 retains the right to request additional documentation at any time if there is reason to suspect the account belongs to an underage individual.
Zero Tolerance: Providing false information about your age during registration is a breach of our Terms & Conditions and may constitute fraud under applicable law. dhono88 will pursue all available remedies in such cases. 18+

Section 3

Self-Exclusion Options

Self-exclusion is the most powerful responsible gaming tool available on dhono88. It allows you to voluntarily block all access to your account for a defined period — or permanently. Self-exclusion is available to any player at any time, for any reason, without question or judgment. You do not need to explain why you want to exclude; our team will action your request promptly and respectfully.

Short-Term Break

Exclude yourself for 30 days. Ideal if you feel you need a brief pause. Your account is suspended for the full period — no logins, no bets, no deposits.

Medium-Term Break

Choose a 3-month or 6-month self-exclusion period. This option is recommended for players who feel their gambling is becoming difficult to control.

1-Year Exclusion

A full year away from the platform. During this period, you will also be removed from all marketing lists so you receive no promotional emails or SMS messages.

Permanent Exclusion

Permanently close your dhono88 account with no option to reopen. This is the strongest available measure and is irrevocable once actioned.

To activate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Please state your registered username and the duration of exclusion you are requesting. Our responsible gaming team will confirm the exclusion and action it within 24 hours of your request.

During a self-exclusion period, your account will be inaccessible. Any active bonus balances will be forfeited. Any real-money balance remaining in your account at the time of exclusion will be held securely and returned to you via your original payment method upon the expiry of your exclusion period (for temporary exclusions) or upon request after a mandatory cooling-off period (for permanent exclusions).

After a temporary self-exclusion period ends, your account will not be automatically reactivated. You must contact support to confirm that you wish to resume playing, and a mandatory 48-hour reflection period will apply before access is restored.

During Self-Exclusion: dhono88 will remove you from all marketing communications, including SMS promotions, email newsletters, and bonus alerts. We will not contact you with any offers designed to encourage you to return during your exclusion period.
Important Reminder: Self-exclusion on dhono88 applies only to this platform. If you are concerned about your gambling across multiple platforms, we recommend reaching out to a professional support organisation that can provide broader guidance and multi-platform support options.

Section 4

Deposit & Spending Limits

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. dhono88 allows you to set limits on a daily, weekly, or monthly basis — ensuring that you never deposit more than you have consciously decided to spend on entertainment.

Deposit limits apply to all funding methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank transfers. Once a limit is active on your account, the system will automatically decline any deposit attempt that would exceed your chosen cap for the relevant period.

Reducing a limit takes effect immediately. If you decide you want to lower your daily limit from ৳5,000 to ৳2,000, that change is applied to your account at once with no delay.

Increasing a limit is subject to a mandatory 7-day cooling-off period. This delay is intentional — it prevents impulsive decisions made in the heat of a session from undoing the protections you put in place when thinking clearly. During the 7-day waiting period, your existing lower limit remains in force.

To set or adjust your deposit limits, contact our support team at [email protected] with the subject line "Deposit Limit Request" and specify your preferred daily, weekly, or monthly cap in Bangladeshi Taka (৳).

Limit Types at a Glance
D
Daily Limit: Caps the total amount you can deposit within any 24-hour rolling period. Resets at midnight Bangladesh Standard Time (BST, UTC+6).
W
Weekly Limit: Caps total deposits across any 7-day rolling window. Useful for players who prefer to think in weekly entertainment budgets.
M
Monthly Limit: The broadest control — caps total deposits within a calendar month. Ideal for players who budget on a monthly income cycle.
!
Limit Increase Delay: Any request to increase an existing limit is subject to a 7-day cooling-off period before taking effect. Reductions are immediate.

Section 5

Time-Out & Reality Checks

A time-out is a short-term suspension of your dhono88 account — shorter than a full self-exclusion, but more structured than simply choosing to stop for a day. Time-outs are designed for players who want a firm, enforced pause rather than relying purely on willpower.

Available time-out durations are 24 hours, 48 hours, 7 days, and 30 days. During a time-out, you cannot log in, deposit, or place any bets. Your account balance is preserved intact and will be available when your time-out expires. Unlike self-exclusion, a time-out will automatically lift when the chosen period ends, restoring normal access without any additional steps.

Reality checks are a complementary tool — rather than blocking access, they provide periodic in-session reminders. When reality checks are active on your account, a notification will appear at your chosen interval (every 30, 60, or 90 minutes) showing how long you have been playing and how much you have deposited or wagered in the current session. This information helps you make a conscious, informed decision about whether to continue or stop.

Activating Time-Out or Reality Checks: Contact our support team at [email protected] with the subject line "Time-Out Request" or "Reality Check Request". Specify your preferred duration or interval. Both tools are actioned within a few hours of your request.

24-Hour Time-Out

A single-day enforced break. Useful if you have had a frustrating session and want to prevent chasing losses. Access is automatically restored after exactly 24 hours.

7-Day Time-Out

A full week away. Enough time to reset perspective, reassess your budget, and return refreshed. Especially recommended after a significant losing streak.

Reality Check Reminders

Pop-up notifications at 30, 60, or 90-minute intervals showing your current session duration and total wagered amount — keeping you aware and in control throughout every session.

Section 6

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people who are affected do not realise their gambling has become harmful until the consequences — financial, emotional, or relational — have already built up significantly. Knowing the warning signs is the first step toward getting back in control.

The signs listed below are widely recognised indicators of gambling behaviour that may have moved beyond healthy entertainment. If you recognise several of these in yourself — or in someone you care about — we strongly encourage you to use our responsible gaming tools or reach out to a professional support service.

Remember: recognising a problem early and acting on it is a sign of strength, not weakness. dhono88 is here to support you without judgment, and our responsible gaming team will always treat your situation with the utmost discretion and respect.

Gambling with money set aside for bills, rent, or food
Chasing losses by placing larger or riskier bets
Lying to family or friends about how much you gamble
Feeling restless or irritable when trying to stop gambling
Borrowing money or selling possessions to fund gambling
Spending more time gambling than originally intended
Neglecting work, studies, or family responsibilities
Gambling to escape stress, anxiety, or low mood
Failed repeated attempts to cut back or stop gambling
Feeling anxious, depressed, or guilty after gambling sessions
Thinking about gambling constantly throughout the day
Risking important relationships over gambling activity

Section 7

Getting Help & Support

If you believe gambling is becoming a problem for you or someone you know, please do not wait. Help is available, and taking the first step is the hardest part. dhono88's support team is available 24 hours a day, 7 days a week — including during Eid, Durga Puja, and national holidays such as Bangladesh's Victory Day and Independence Day — to assist with any responsible gaming request.

Beyond our internal tools, we encourage players to reach out to professional support organisations that specialise in gambling-related issues. Seeking external support is always the right move when you feel our platform tools alone are not sufficient.

Email Our Support Team

Reach our responsible gaming specialists directly. Describe your situation and we will respond with the right tools and next steps within a few hours.

[email protected]
Subject: "Responsible Gaming Request"

Live Chat Support

Access our live chat feature from within your dhono88 account dashboard for real-time assistance. Available around the clock, every day of the year.

Available 24/7
Login to access live chat

Immediate Self-Exclusion

If you need your account suspended right now, email us with the subject "URGENT Self-Exclusion" and we will prioritise your request above all others.

Priority Response
Actioned within 24 hours
Steps to Request Support
1
Identify your need: Decide whether you want to set a deposit limit, activate a time-out, request self-exclusion, or simply talk to someone about your gambling habits.
2
Contact us: Email [email protected] or use live chat from within your account. Use a clear subject line such as "Deposit Limit Request" or "Self-Exclusion Request".
3
Confirm your identity: For security purposes, our team will verify your identity before making any account changes. Have your registered username and account email ready.
4
Receive confirmation: Once your request is actioned, you will receive an email confirmation. Keep this for your records. Our team will follow up if any further information is needed.
5
Consider external help: If you feel you need more comprehensive support beyond what dhono88 can provide, our team can point you toward professional counselling resources.
If You Are in Crisis: If gambling-related stress is affecting your mental health or that of someone around you, please prioritise speaking to a mental health professional or crisis helpline in Bangladesh. Your wellbeing matters far more than any game or balance on any platform.
No Judgment, Ever: Our responsible gaming team handles every request with complete confidentiality and zero judgment. Asking for help is the right thing to do, and our staff will always respond with empathy and respect — never with pressure to continue playing.
For Concerned Family Members: If you are a family member or friend of a player you are worried about, you may contact us on their behalf. We will guide you through the steps available to help protect your loved one's account, in line with our privacy obligations.

Section 8

Responsible Gaming FAQs

How do I set a deposit limit on my dhono88 account?
Email [email protected] with the subject "Deposit Limit Request". Specify whether you want a daily, weekly, or monthly limit and state the amount in Bangladeshi Taka (৳). Our team will action the limit within a few hours and send you a confirmation email. Reductions take effect immediately; increases are subject to a 7-day cooling-off period.
Can I reverse a self-exclusion once it has been activated?
Temporary self-exclusions (30 days, 3 months, 6 months, or 1 year) cannot be reversed early — the full period must elapse. After expiry, you must contact support to confirm you wish to resume; access is not restored automatically. Permanent exclusions are irrevocable and cannot be reversed under any circumstances.
What happens to my account balance during self-exclusion?
Your real-money balance is preserved securely throughout the exclusion period. For temporary exclusions, funds are returned to you via your original payment method (bKash, Nagad, Rocket, or bank transfer) upon expiry. Any bonus balances active at the time of exclusion are forfeited in line with our Terms & Conditions.
Is there a minimum age to play at dhono88?
Yes. The minimum age to register and play at dhono88 is 18 years. This is an absolute requirement with no exceptions. All accounts are subject to KYC age verification, and any account found to belong to a person under 18 will be closed immediately with deposited funds returned to the payment source.
How do reality check reminders work?
Reality checks are in-session notifications that appear at your chosen interval — every 30, 60, or 90 minutes. Each notification shows how long you have been playing and the total amount deposited or wagered in the session. To activate reality checks, email [email protected] with your preferred interval and we will enable the feature on your account.
Can I use multiple responsible gaming tools at the same time?
Absolutely. You can have a deposit limit, a reality check reminder, and a time-out all active simultaneously. We encourage players to layer multiple tools for stronger protection. Contact [email protected] to configure any combination of tools that suits your needs.
What should I do if I think a family member has a gambling problem?
Contact our support team at [email protected] explaining your concern. While our privacy policy limits the account changes we can make on behalf of a third party, our team can advise you on the steps available — including guidance on how to encourage your family member to self-exclude or set limits directly.
Does dhono88 send promotional messages during a self-exclusion?
No. As soon as self-exclusion is activated, your account is removed from all marketing lists. You will not receive any promotional emails, SMS messages, or bonus alerts during the exclusion period. If you receive any such communications after exclusion has been confirmed, please report it to [email protected] immediately.

Continue Exploring

Play Safely — Enjoy Everything dhono88 Has to Offer

Now that you know about our responsible gaming tools, explore the platform with confidence. From live casino tables and cricket betting to hundreds of slot titles — dhono88 is built for enjoyment. 18+

Login to dhono88 Explore the Casino
Cricket Betting Slots FAQ Privacy Policy